| 完美配電、孜孜追求
企業郵箱 | OA系統 | 企業云 | 18602390589
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售后服務
鵬達電氣的售后服務工作由分管副總經理直接負責下設客戶服務中心，負責客戶服務的工作安排與人員的總體協調，客戶服務的具體實施由專業技術人員負責，并在實施過程中保證人員的穩定性與連續性。
正常工作時間內，公司的客戶服務熱線18602390589將正常為用戶開放。節假日期間，客戶服務中心24小時緊急電話18623545005保持24小時開通，以杜絕客戶服務工作有盲區、盲時現象出現。
公司將定期回訪用戶對我公司產品的使用情況，及時征詢用戶意見，并幫助用戶正確使用我公司生產的配電設備。
●電話支持：承諾提供24小時的電話支持，為客戶提供常規的技術及售后咨詢服務，并通過電話解答一般性的技術問題。
●傳真自動回復：客戶可通過撥打公司的自動傳真，獲得需要的服務或資料。
●現場服務：應客戶需求，我公司將指派專業技術人員為客戶提供現場技術服務。
●網站在線服務：客戶可以通過互聯網www.pdelc.com登陸我們的官方網站與我們的在線客服交流獲得技術支持。
●服務聯絡人：我公司會根據每一個項目指定專門的售后服務人員與客戶保持經常性聯系，以減少不必要的中間環節。
Vice general manager is directly responsible for the after-sales service of Pengda electricity which contains customer service center. The head of the department is responsible for planning and coordinating customer service. During this process, he also guarantees the stability of the service team and the continuity of the service. Professional technicians are responsible for service implementation.
In normal working hours, the customer service hotline 18602390589 will be on service. In holidays, the emergency telephone number 18623545005 will be 24-hours on service to eliminate blind spots and blind phenomenon of customer service.
The company will visit customers to know the service condition and collect comments and help them use power distribution equipment correctly.
●Tel support: commit to provide 24h support on the phone to response to the regular technology and after-sales service and answer general technical issues.
●Fax auto response: Customers can call the company’s automated fax to get the required services or information
●Site service: Response to the customer needs, we will appoint professional technicians to provide on-site technical services.
●Web online services: Customers can visit company website (www.pdelc.com) to communicate with our on-line customer service and get technical support.
●Service contact: Our company will appoint the after service professional to contact customers regularly, in order to reduce the intermediate links.
售后服務流程圖
